What "Green Initiatives" does your facility participate in?
This fact sheet lists our current green projects. The program is continually updated and we are pleased to work with guests on their specific requests.
How do I get to the tarmac?
From I-70 - Take exit 79A, head north on Missouri / West Street. The tarmac area is approximately 1/8 mile past South Street on the right.
From I-65 - Take West Street, exit 114. Head south to South Street and turn left (east). Proceed one block to West / Missouri and turn left (north). The tarmac area is approximately 1/8 mile on the right. Please note that the tarmac is not directly accessible when traveling southbound on West Street. You will pass the convention center before turning on South Street.
Where should I park?
Approximately 12,000 parking spaces in surface lots and parking garages immediately surround our facility. An additional 40,000 parking spaces are within a ten-block area. Arrangements for specialty and long-term parking can be made through Denison Parking at 317.916.1760 or jallsup@denisonparking.com. Please visit our parking information page to view the most convenient parking for your event.
How much does it cost to park?
Depending upon the event, parking charges can range from $5.00 to $20.00. All parking is on a first-come, first-served basis.
Can the facility accommodate persons with special needs?
Entrances into the convention center are fully accessible and power-assisted doors ease your movement in and out of the facility. Persons with special needs may be dropped off and/or picked up on the north side of the convention center under the Maryland Street canopy. Wheelchair requests (for use inside the facility) are available on a first-come, first-served basis at the First Aid office or by contacting a security person at 317.262.3350. Parking for persons with disabilities is available in surrounding lots and garages. Metered on-street parking spaces for disabled surround the facility. Spaces are marked accordingly as well as spaces designated for van access only. This is available on a first-come, first-served basis. Assistive animals are also welcome in our facility for our guests. Please visit our Special Needs page for a comprehensive summary of services.
What type of payments does the Ticket Office accept?
For most events, the Ticket Office accepts cash, Visa, MasterCard, Discover Card, or American Express. Checks or money orders, made out to the Lucas Oil Stadium Ticket Office, are accepted only through the mail and up to three weeks prior to the event. The Indianapolis Colts do not accept checks as a method of payment. The Ticket Office only accepts cash as a method of payment for events that are sold at the door only on the day of the event. Signs above the windows indicate what type payment is accepted at that window. Some windows are "cash only."
Does the Ticket Office accept phone or Internet orders?
Most events do accept phone and Internet orders. However, the orders are taken through TicketMaster. You may reach TicketMaster at 1-800-745-3000 or by going to their website at www.ticketmaster.com.
Does the Ticket Office accept mail orders?
Mail orders are accepted up to three weeks before the event. There is a handling fee of $5.00 per order. Please include your name, address, daytime phone number, and pertinent event information (i.e. name of event, number of tickets, accessible needs) in your mail order. Any mail order that cannot be processed will be returned along with a form explaining why your order could not be processed.
Do you accept Will-Call from the public?
We do have Will-Call tickets that customers order through TicketMaster by telephone or online. However, Will-Call is not accepted from the general public.
What are the Ticket Office hours?
The Ticket Office regular business hours are Monday through Friday, 9:00 a.m. – 5:00 p.m. The Ticket Office adjusts its hours on event days and is open as the event warrants.
Where is the Ticket Office located?
The Lucas Oil Stadium Ticket Office is located on street level, at the southeast corner of Lucas Oil Stadium. For ticketed events in the Indiana Convention Center, permanent ticket offices are located at Halls A, J and accross from Hall E. A portable ticket office can be open on show days.
My event is open to the public and I want to sell my own tickets. Is this permissible?
Ticket prices of $5.00 or less may be sold through the client. All tickets above $5.00 that are sold to the public must be ordered, printed, disbursed, sold, refunded and controlled by the Indiana Convention Center & Lucas Oil Stadium Ticket Office or its designated ticket agency, presently TicketMaster. NOTE: Advertising is NOT permitted prior to an executed contract with the convention center.
Please visit our Ticketed Events page for more detailed information on ticketed events.
Do you have a business center?
The Indiana Convention Center & Lucas Oil Stadium Business Center, in partnership with IKON Office Solutions, is located on the first floor of the Indiana Convention Center in the Speedway Corridor, directly across from Meeting Room 116. For more information, see the Business Office page. Limited services include:
Does the Indiana Convention Center & Lucas Oil Stadium have Automatic Teller Machines (ATMs)?
ATMs are conveniently located on the first level of the Indiana Convention Center, in the Maryland Food Court, between Room 116 and the 500 Ballroom Reception Room, and behind room 140. ATMs are available throughout the public areas of Lucas Oil Stadium.
What time does the facility and/or skywalks open and close?
The time frame for closing and opening of the ICC facility and skywalks is event-dependent. Rule of thumb for lock down in the evening is approximately 11:00 p.m. and re-opening in the morning at approximately 6:00 a.m.
May I bring food and beverage items into the facility?
Centerplate has exclusive food and beverage distribution rights within the ICCLOS. No food, beverage or novelties may be brought into the facility or sold without the express written consent of ICCLOS Management (enticement candy excluded).
Guests may enjoy a variety of food selections from one of our concession areas.
Does the Indiana Convention Center & Lucas Oil Stadium have any exclusive contracts?
Currently, exclusive contracts are held by:
For more information about our Exclusive Contractors, please visit the Exclusive Contractors page.
How can I get a copy of the Pre-Qualified Exhibitor-Appointed Contractor, and the Pre-Qualified Decorator, and Pre-Qualified Security Firms lists?
View or download the Convention Center Pre-Qualified Vendors List here.
I plan small events for 50 people and under. Can the Indiana Convention Center & Lucas Oil Stadium accommodate this smaller size meeting?
Small groups receive the same attention as the larger conventions. Meetings come in all sizes and so do our 83 meeting rooms. You’ll find 71 in the Convention Center and 12 in Lucas Oil Stadium.
Does the Indiana Convention Center & Lucas Oil Stadium accept freight?
Due to space restrictions, we cannot accept freight shipments. All shipments made directly to the Indiana Convention Center & Lucas Oil Stadium on a move-in day for an exhibit hall must be routed to the attention of the decorator and directed to the proper dock location. The Indiana Convention Center docks are located on the west side of the facility. For Lucas Oil Stadium, use the Missouri Street dock on the west and south sides of the facility. Materials to be used in meeting rooms should be sent to a representative of either the event sponsor or the Official Exposition Service Contractor. Representatives MUST be present to receive all shipments. The in-house IKON business center will receive packages. Contact ikonbusinesscenter@icclos.com for details.
May I hang signs for my event?
Facility personnel must handle anything attached to the facility. Guests may not attach anything to the walls, fixtures or floors in or on the building. Arrangements should be made through your Event Coordinator.
Is the Indiana Convention Center & Lucas Oil Stadium a union facility?
The Indiana Convention Center & Lucas Oil Stadium uses union labor exclusively to provide services to our clients. Please review our Policies and Procedures for a description of the different laborers. You should also discuss these questions with your Event Coordinator.
May I set up my own booth?
As an exhibitor, you are allowed to set up your own exhibit booth, as long as you use your own full-time employees (“FTE”). If you require assistance, other than your FTEs, in transporting your materials to your booth, you must use labor provided by your event's Pre-Qualified Decorator (“Decorator”). If you require labor to assist with the set-up/tear-down of your booth, you must use the labor provided by the event's Decorator. If your event does not have a Decorator, then you must contact your Event Coordinator from the Indiana Convention Center & Lucas Oil Stadium, who will assist you in placing a labor order.
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